⚠️ No acquisition please. 📣 AIMMS is an equal opportunity employer: Please tell us if you require any reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, or using specialized equipment. 👁🗨Screening disclaimer: This position is subject to a security screening procedure, which consists of a criminal background check, a credit check and an educational check. Failure to comply with the screening process or a negative screening result will give AIMMS the right to terminate the work contract.
Cloud Service Delivery Manager
- Hybrid
- Haarlem, Noord-Holland, Netherlands
- Product Development & Innovation
Join us at the forefront of decision optimization and digital transformation. Oversee and continuously improve the delivery of our Azure-based cloud services—one of our vital pillars of our business.
Job description
The role
As Cloud Service Delivery Manager, you will serve as the operational linchpin between AIMMS teams (Product, Customer Success, Data) and our Azure Managed Service Partner, Intercept. Your mission is twofold:
Safeguard customer experience by ensuring cloud service uptime, performance, and security.
Elevate our delivery model through standardization, operational excellence, and cost optimization.
This position is ideal for a hands-on expert with a sharp eye for detail and a passion for building resilient, scalable processes that can keep pace with our growth.
Key Responsibilities
Lead Service Coordination: Act as the primary liaison between AIMMS and Intercept, aligning internal and external teams around cloud operations, incident response, and service performance.
Ensure Operational Excellence:
Create and maintain standard operating procedures and clear roles & responsibilities.
Organize a 24/7 incident response structure and develop robust playbooks for operations.
Build a sustainable knowledge base to support scale and maturity.
Incident & Crisis Management: Own the coordination of P1 incidents, including direct communication with customers, Intercept, and regulatory authorities.
Custom Infrastructure Delivery: Oversee delivery of customer-specific environments, including VPNs, databases, ETL pipelines, and commercial scoping.
Performance & Cost Optimization: Monitor, analyze, and improve service delivery metrics. Proactively manage Azure costs via Reservations, Compute Savings Plans, and other discounting mechanisms.
Reporting & Governance: Provide periodic reports on availability, performance, security, and cost to senior stakeholders.
Why AIMMS?
At AIMMS, we empower decision-makers with cutting-edge optimization technology. As we continue to scale, your contributions will directly impact how we deliver value to customers worldwide. We offer a collaborative, mission-driven culture, and the opportunity to lead innovation in cloud service operations.
Job requirements
Location: Preferably the Netherlands; remote within Europe is potentially possible with periodic in-person alignment.
What You Bring
A strong sense of ownership and vigilance in mission-critical operations.
Proven experience managing cloud-based services, preferably Azure.
Solid grasp of cloud cost structures, monitoring tools, and incident response.
Experience coordinating with external managed service providers.
Outstanding communication skills—adept at translating complex technical topics into clear, actionable insights for diverse stakeholders.
A structured, process-driven approach with a passion for continuous improvement.
Comfort with ambiguity and eagerness to shape and lead within a dynamic, evolving environment.
Nice to Have
Background in or collaboration with platform engineering or DevOps teams.
Familiarity with infrastructure-as-code, Azure-native services, and governance frameworks.
Knowledge of cloud security practices and compliance.
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How we hire
🙌 Application
Did you find a role that you’re interested in? Great, then it’s time to shine and apply! One of our recruiters will review your application to see if you meet all basic and some preferred qualifications listed on the job description.
👋 Conversation
If you meet the qualifications and are selected to move forward, you’ll be contacted to schedule a call to learn more about you and ask some basic questions.
🤝 Interviews & Culture fit
In this phase we really want to dive deeper to get to know you. A series of interviews will give you the opportunity to meet with future team members, learn more about the role and our company and ask any questions you have.
✍️ Decision
In the final stage, the hiring team will assess your potential to succeed in the job and we will ask you to reflect on your impression as well. If you like what you saw and we like what we heard, we’ll officially invite you to join AIMMS!
